Planning Your Launch - ADMIN

The Administrator plays a crucial role from pre-launch preparation through ongoing system management, ensuring the empowOR system runs smoothly and effectively for the agency.

Role Overview

The empowOR Administrator is a critical role responsible for managing the entire empowOR system for an agency, serving as the primary point of contact and system manager.

Key Responsibilities

1. Pre-Launch Preparation

• Coordinate agency information gathering
• Work with implementation team to:
  • Identify organizational structure
  • Define staff roles and permissions
  • Review program requirements

2. Agency Profile Management

• Maintain agency information
• Manage lists of:
  • Other organizations
  • Funding sources

• Handle staff management:
  • Add new staff
  • Remove departing staff
  • Set and maintain staff permissions
  • Assign staff roles

3. Program and System Customization

• Create and edit:
  • Program types
  • Programs
  • Program instances
  • Service groups
  • Service templates
  • Supplemental forms
  • Assessment forms
  •  Enrollment forms
  •  Work templates

• Assign work templates to staff

4. Data and Reporting

• Monitor data quality
• Run and customize agency reports

5. Staff Support

• Conduct or arrange staff training
• Provide internal system support
• Troubleshoot system issues
• Serve as liaison with empowOR customer support

Ideal Administrator Qualities

• Technologically savvy
• Broad programmatic knowledge
• Ability to manage system details
• Capable of training and supporting staff