Service Forms

EmpowOR provides five different Service Templates for program data entry. Each template captures specific information related to service delivery, and some allow for tracking outcomes.

Key Notes

• Outcomes can be recorded in Service Delivery General, Multi-Select, Counseling, and Financial Service forms but not in the Attendance form.
• Attendance data is entered through a separate menu item rather than individual participant records.

Types of Service Templates

• Service Delivery General

• Used for one-time services or irregular occasions (e.g., energy benefits, home visits, crisis assistance).
• Can record expenditures, funding sources, referrals, and outcomes.

• Multi-Select Service Form

• Used for individual services when the entire household is enrolled in a program but only some members receive a service (e.g., a physical exam for one person).
• Can record funding sources and outcomes.

• Counseling Service Template

• Used for multiple counseling sessions over time (e.g., job coaching, financial capability sessions).
• One form is created for the entire enrollment period, with sessions added over time.
• Can record outcomes.

• Financial Service Template

• Used for ongoing financial transactions (e.g., Individual Development Accounts, rental subsidies).
• One form is created for the enrollment period, and transactions are recorded over time.
• Can record outcomes.

• Attendance / Multi-Service Template

• Used for group-based services where multiple participants receive the same services on the same day (e.g., Head Start classes, senior center meals).
• Accessed through a unique menu (not from an individual participant’s Work Template).

Does not record outcomes; outcomes must be entered at enrollment instead.