The Administrator plays a crucial role from pre-launch preparation through ongoing system management, ensuring the empowOR system runs smoothly and effectively for the agency.
Role Overview
The empowOR Administrator is a critical role responsible for managing the entire empowOR system for an agency, serving as the primary point of contact and system manager.
Key Responsibilities
1. Pre-Launch Preparation
- Coordinate agency information gathering
- Work with implementation team to:
- Identify organizational structure
- Define staff roles and permissions
- Review program requirements
2. Agency Profile Management
- Maintain agency information
- Manage lists of:
- Other organizations
- Funding sources
- Handle staff management:
- Add new staff
- Remove departing staff
- Set and maintain staff permissions
- Assign staff roles
3. Program and System Customization
- Create and edit:
- Program types
- Programs
- Program instances
- Service groups
- Service templates
- Supplemental forms
- Assessment forms
- Enrollment forms
- Work templates
- Assign work templates to staff
4. Data and Reporting
- Monitor data quality
- Run and customize agency reports
5. Staff Support
- Conduct or arrange staff training
- Provide internal system support
- Troubleshoot system issues
- Serve as liaison with empowOR customer support
Ideal Administrator Qualities
- Technologically savvy
- Broad programmatic knowledge
- Ability to manage system details
- Capable of training and supporting staff